CUSTOMER SERVICE | WARRANTY INFORMATION | WARRANTY REGISTRATION FORM  HELLO KITTY TRANSMITTER INSTALLATION HELP

Spectra Merchandising International, Inc. continues to invest considerable resources in quality control both at the point of manufacture and at our Chicago distribution facility. We are proud of the high standards we maintain and assure you of our continued after sales support.

Please Note:  Spectra Merchandising International, Inc. only services Jensen brand AC Adapters, FRS, Micro Music Systems, Personal / Portable Audio, Radios / Clock Radios, Security Monitors, and Portable Televisions.  For all other Jensen related service requests contact Jensen/Recoton at 1-800-645-4994 or visit them on the web at http://www.audiovox.com.

Service

If you think your product is not working correctly, we suggest you call our Customer Service Representative first before returning it. Often we can solve the problem over the phone. Contact the Customer Service help line at: 1-800-777-5331 Monday-Friday from 7:30AM - 4:45PM Central Time.

Click here to submit the contact form.

In Warranty Service

If you have mailed in your warranty card and it is within the warranty period, return the product to the address shown below with a letter stating: your name, address, model number and a brief description of the problem. Also include the approximate length of time you have had the product or a copy of your receipt. It is your responsibility to pay the postage/freight to Spectra Merchandising International, Inc., and we will pay the postage to return back to you the repaired or replaced unit.

   * If you are shipping one of our products to us for warranty service or repair from outside of the United States, extra shipping charges will apply. Please contact us at 1-800-777-5331 before sending the unit to get approval and shipping cost.

Note: When returning your product please remove the batteries to prevent damage to the unit in transit and/or possible battery leakage. We are not responsible for batteries returned with the product or for the cost of battery replacement.

*We strongly recommend insuring your packaging when mailing or shipping your item to us. We can not be responsible for items sent that do not make it to us intact.

Out of Warranty Service

If your product is out of the warranty period it can still be serviced by skilled technicians in our Chicago facility. The out of warranty service charge varies by model and is stated on the portion of the warranty card.

Send your product to:

Spectra Merchandising International, Inc.
Attn: Service Department
4230 N. Normandy Avenue
Chicago, IL. 60634

Accessories

Please send your accessory order form (included with the product) stating the model number with your check or money order to the above address.