Customer Service

Spectra Merchandising International, Inc. continues to invest considerable resources in quality control both at the point of manufacture and at our Chicago distribution facility. We are proud of the high standards we maintain and assure you of our continued after sales support.

Please Note: Spectra Merchandising International, Inc. only services Jensen brand Micro Music Systems, Personal/Portable Audio, Radios/Clock Radios, and AC Adapters. For all other Jensen/Audiovox related service requests contact Jensen at 1-800-645-4994 or visit them on the web at http://www.audiovox.com.

Service
If you think your product is not working correctly, we suggest you call our Customer Service Representative first before returning it. Often we can solve the problem over the phone. Contact the Customer Service help line at: 1-800-777-5331 Monday-Friday from 7:30AM - 4:45PM Central Time or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Servicio
Si usted piensa que su producto no trabaja correctamente, sugerimos que usted llame a nuestro Representante de Servicio al Cliente primero antes de devolverlo. Con frecuencia podemos resolver el problema por teléfono. Contacte la línea de Servicio de Atención al Cliente al: 1-800-777-5331 de Lunes a Viernes de 7:30AM - 4:45PM Hora Central o email This email address is being protected from spambots. You need JavaScript enabled to view it..

Warranty Service
Please click here to visit our warranty page for information on In Warranty Service and Out of Warranty Service.

Accessories
Please click here to visit our Accessory Ordering page.

User's Manuals